We take great care in packaging your goods safely. In the unfortunate event that your items are damaged or leakage in transit, we cannot accept responsibility. Please check your goods upon receipt for any damage that may have been caused through transit, you are required to notify Boutique Furniture Direct within 2 working days in the unlikely event that the item arrives damaged or faulty.
If you find your product damaged please contact us within 2 days of delivery. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do attempt to return the item without our approval - credit may not be given.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
It is your obligation to advise the correct delivery address details to us prior or at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
Depending on the courier service, the driver may leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact directly with the courier to arrange another mutually convenient delivery date or collect from the closest depot. Re-Delivery charges may apply in the event you have been notified of the tracking number and dispatch date (your tracking number is in your account & also emailed).
We try our best working with courier companies but realise all situations are unique. Therefore when purchasing from Boutique Furniture Direct you are accepting your purchased good may be delivered even if someone is not present at the delivery address at time of delivery. We do not take any responsibility of missing goods once your products has been delivered from the courier.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.
We are unable to deliver to PO Boxes. If you leave a PO Box as your address we will contact you to arrange another appropriate address. If we don't hear from you, your order will be refunded.