$9.95 Flat Rate Australian Shipping

* Some larger items may incur extra freight charges and require a shipping quote because of their size and weight.

It is your obligation to advise the correct delivery address details to us prior or at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Depending on the courier service, the driver may leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact directly with the courier to arrange another mutually convenient delivery date or collect from the closest depot. Re-Delivery charges may apply in the event you have been notified of the tracking number and dispatch date (your tracking number is in your account & also emailed).

We try our best working with courier companies but realise all situations are unique. Therefore when purchasing from Kids Kingdom you are accepting your purchased good may be delivered even if someone is not present at the delivery address at time of delivery. We do not take any responsibility of missing goods once your products has been delivered from the courier.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn if an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

We are unable to deliver to PO Boxes. If you leave a PO Box as your address we will contact you to arrange another appropriate address. If we don't hear from you, your order will be refunded.


UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

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